Refund policy

ASMY Jewels — Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's how we'll fix it.

Return window You have [7] days from the date of delivery to request a return or exchange.

To be eligible for a return, the item must be:

  • Unworn, unused, and in its original condition
  • In its original ASMY packaging, including the velvet jewellery box
  • Accompanied by the original invoice or order number

Items we cannot accept back

  • Earrings — for hygiene reasons, earrings are non-returnable unless they arrive damaged or faulty.
  • Items marked Final Sale or purchased during clearance
  • Gift cards
  • Items showing signs of wear, damage, resizing, or alteration by anyone other than us
  • Items returned without original packaging

How to start a return

  1. Email hello@asmyjewels.com within [7] days of delivery with your order number and, if the item is damaged or incorrect, clear photographs.
  2. We'll review your request within [2] business days and confirm whether it's approved.
  3. If approved, we'll share return instructions. Please do not ship anything back before your return is approved — unapproved returns cannot be processed.

Return shipping costs

  • If the item is faulty, damaged, or not what you ordered: we cover the return shipping, and we'll arrange a pickup where serviceable.
  • If you're returning for change of mind or a size/style preference: return shipping is at your cost.

Return address [FULL RETURN ADDRESS — building, street, area, city, state, PIN] [CONTACT NAME AND PHONE FOR THE COURIER]

Exchanges The fastest way to get what you want is to request an exchange for a different piece of equal value. Exchanges are subject to stock availability. If your preferred piece is unavailable, we'll process a refund instead.

Refunds Once we receive and inspect your return, we'll email you to confirm whether it's approved.

If approved, your refund is processed to your original payment method within [5–7] business days. Please allow an additional [5–7] business days for your bank or card issuer to post the credit — this part is on their side, not ours.

[IF OFFERING COD] For Cash on Delivery orders, refunds are issued via bank transfer to an account you nominate. We'll collect those details when your return is approved.

Original shipping charges and any COD handling fee are non-refundable, except where the item was faulty, damaged, or incorrect.

Damaged, faulty, or incorrect items Please inspect your order on arrival. If your piece is damaged, defective, or not what you ordered, contact us within [48] hours of delivery at [EMAIL] with photographs. We'll make it right — with a replacement, exchange, or full refund including shipping, at your choice.

Cancellations Orders can be cancelled free of charge any time before dispatch. Once an order has shipped, please use the returns process above.

A note on plating Our pieces are 18K PVD gold-plated stainless steel, built to resist tarnishing, fading, and rust with normal wear. Discolouration caused by contact with perfume, harsh chemicals, chlorine, or abrasive cleaning is considered wear and tear, not a manufacturing defect, and isn't covered.

Questions? We're here: hello@asmyjewels.com